Returns

We know buying online can sometimes be a little daunting, especially when it comes to wools which are so dependant on feel and colours. If you're unhappy with your Wingham purchase then we always suggest you get in touch with our team so that we can discuss options. We want you to be happy with your shopping experience with us so our team are always happy to offer help and advice along the way. 

We've outlined your options below, but if you'd like to discuss these with us please give the office a call or drop us an email.

Cancelling An Order
Your right to cancel starts the moment you place your order and doesn’t end until fourteen working days from the day after you receive your goods. Goods to be returned must be unused. Orders for custom made items, such as personalised blends, may not be cancelled once the blend has been made. However, we will always check to see if we can resell the blend. If we can we may refund payment.

The cost of return must be covered by the customer. The customer remains responsible for any loss or damage which occurs in transit.
Items must be returned to us in the same condition in which they are sold. A deduction can be made if the value of the goods has been reduced as a result of handling them more than was necessary to inspect them. As a guideline the extent to which you can handle items is the same as it would be if you were viewing them in a shop.

Please address items to:

RETURNS
Wingham Wool
Berkeley Heath
Berkeley
GL13 9EW

Please include a copy of your receipt together with the reason for returning. Once the items has been checked we will issue a refund to the same account which was used to pay. Please allow 2 working days from receipt for payments to be seen in your account.

Return of Faulty or Damaged Goods.
Please contact us as soon as the goods arrive if damaged in transit. If a fault is found on unpacking please report this as soon as possible. We will pay for the cost of return and either give a full refund or replacement, depending on your preferences.

Call Us: 03300 436650 (standard rate)
Email Us: mail@winghamwoolwork.co.uk